Last updated: June 2026
Overview
At Ayha, we want you to be happy with your purchase. This policy explains when refunds and cancellations are available, how to request them, and how long processing takes.
Refund Eligibility
You may request a return or refund if all of the following apply:
- The item is unused, unworn, unwashed, and in original condition
- All original tags and packaging are intact
- You contact us within 7 days of delivery
- The product is not listed as non-returnable (e.g. inner wear, customized items, or final-sale products)
Not eligible for refund: items damaged due to misuse, products without tags, or requests made after the 7-day window (except for verified manufacturing defects).
Refund Timeline
- Request review: 1–2 business days after we receive your request
- Pickup / return shipping: 2–5 business days (depending on your location)
- Quality check: 1–2 business days after we receive the returned item
- Refund processing: 5–7 business days after approval
Refunds are credited to the original payment method. For COD orders, refunds are processed via bank transfer or UPI after we collect your payment details.
Cancellation Process
Before dispatch
- Email support@ayha.in or WhatsApp +91 85902 18057 with your order number
- Cancellations are accepted if the order has not yet been shipped
- Full refund will be initiated within 3–5 business days for prepaid orders
After dispatch
Once shipped, cancellation is not possible. You may refuse delivery or follow the return process above after receiving the item.
How to Request a Return or Refund
- Email support@ayha.in with your order number, product name, and reason for return
- Attach photos if the item is defective or incorrect
- Our team will confirm eligibility and share return instructions
- Pack the item securely with tags attached and hand over to our courier partner
Exchanges
Size exchanges are subject to stock availability. Contact us within 7 days of delivery. You may need to place a new order if your preferred size is unavailable.
Contact
Email: support@ayha.in
Phone / WhatsApp: +91 85902 18057
Support hours: Monday to Saturday, 9:00 AM – 5:00 PM IST